During our May 2024 stocktake sale, please note deliveries will be delayed by up to an additional 5 business days. 

Shipping Terms

FREE standard Australia Post shipping is available Australia-wide on all personal shopping orders over AUD $50

For orders under $50, a flat rate of $9.95 will be charged for standard AusPost delivery. 

Once the order is received, you will receive an automated confirmation email. Following processing and cleared payment, another email will be shared to confirm the order is being packed and on its way to you. 

We aim to have your order dispatched within 48-72 hours (not including weekends or public holidays), however delays can sometimes occur. We will endeavour to contact you if there is a delay in dispatching your order. Parcels are only dispatched on business days.

Please allow up to 7 business days for delivery thereafter. If you have not received your order within this timeframe, please let us know by contacting Customer Care on 03 8727 6700 or

If you require your order urgently, you can select the Express Post option at checkout for an additional charge. A flat rate of $14.95 will be charged for Express Post shipping. 

Please be aware, it is at the discretion of each Australia Post delivery person to choose to leave your parcel at the delivery address if it is unattended. Due to this, we suggest a delivery location where you or another trusted person can receive the parcel. If you choose your work as your delivery address, please remember to provide us with the company name, building name, department, floor/level in addition to street address.

Due to large volumes of freight with Australia Post, transit delays can occur. Unfortunately these delays are outside Tilley's control, however we provide Australia Post tracking so that you can track the transit of your parcel. 

Please follow link below for updates on Australia Post service updates:

Shipping - International Orders

Please note we do not ship Tilley products internationally.


If you believe a product you have purchased from is faulty and you would like to return it, please call us immediately on 03 8727 6700 or email and we will do our best to replace the product or provide a refund. We will contact you within three business days upon receiving your call or email to confirm the details and options. Please keep your receipt for proof of purchase and the faulty product in question.

Please note we cannot accept the return of opened or used products that are not faulty. Therefore, we do not accept returns or provide refunds or exchanges because you do not like the aroma, colour or have changed your mind or ordered the wrong product.


All online orders require immediate payment via Credit Card, PayPal or Afterpay (if eligible). 

All orders placed online are proforma.