Shipping and Returns | Tilley Soaps

CHRISTMAS & HOLIDAY PERIOD 2024

Our team will be busy picking and packing all your important orders coming into the holiday period. Please note the below order cut-off dates, to receive your parcel prior to 25th Dec 2024.

Please note, for orders placed from Friday 20th Dec through to Monday 6th January, picking and dispatch of orders will be delayed up to 4 business days, including Boxing Day orders.

Regular Parcel Post pre-Christmas order cut off:
WA/NT & TAS – last order date Sun 8^th Dec
VIC, NSW, SA + QLD – last order date Thu 12^th Dec

Express Post pre-Christmas order cut off:
WA/NT & TAS – last order date Tue 10^th Dec
VIC, NSW, SA + QLD – last order date Tue 17^th Dec

Please note, these cut offs are subject to any further delays experienced by Australia Post.

Shipping Terms

FREE standard Australia Post shipping is available Australia-wide on all personal shopping orders over AUD $50

For orders under $50, a flat rate of $9.95 will be charged for standard AusPost delivery.

Once the order is received, you will receive an automated confirmation email. Following processing and cleared payment, another email will be shared to confirm the order is being packed and on its way to you.

We aim to have your order dispatched within 48-72 hours (not including weekends or public holidays), however delays can sometimes occur. We will endeavour to contact you if there is a delay in dispatching your order. Parcels are only dispatched on business days.

Please allow up to 7 business days for delivery thereafter. If you have not received your order within this timeframe, please let us know by contacting Customer Care on 03 8727 6700 or customerorders@tilleysoaps.com.au.

If you require your order urgently, you can select the Express Post option at checkout for an additional charge. A flat rate of $14.95 will be charged for Express Post shipping.

Please be aware, it is at the discretion of each Australia Post delivery person to choose to leave your parcel at the delivery address if it is unattended. Due to this, we suggest a delivery location where you or another trusted person can receive the parcel. If you choose your work as your delivery address, please remember to provide us with the company name, building name, department, floor/level in addition to street address.

Due to large volumes of freight with Australia Post, transit delays can occur. Unfortunately these delays are outside Tilley's control, however we provide Australia Post tracking so that you can track the transit of your parcel.

Please follow link below for updates on Australia Post service updates:

Latest alerts and service updates - Australia Post (auspost.com.au)

Shipping - International Orders

Please note we do not ship Tilley products internationally.

Returns

If you believe a product you have purchased from www.tilleysoaps.com.au is faulty and you would like to return it, please call us immediately on 03 8727 6700 or email customerorders@tilleysoaps.com.au and we will do our best to replace the product or provide a refund. We will contact you within three business days upon receiving your call or email to confirm the details and options. Please keep your receipt for proof of purchase and the faulty product in question.

Please note we cannot accept the return of opened or used products that are not faulty. Therefore, we do not accept returns or provide refunds or exchanges because you do not like the aroma, colour or have changed your mind or ordered the wrong product.

Payment

All online orders require immediate payment via Credit Card, PayPal or Afterpay (if eligible).

All orders placed online are proforma.