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Frequently Asked Questions
All Tilley products are proudly made in Australia. We are Australia's oldest manufacturer of soap, scented soy candles, and home fragrance — and we've been crafting quality products since 1938.
Yes. Our soaps are formulated with gentle, skin-loving ingredients and are free from harsh chemicals. The Rough Cut Soap range is particularly popular with customers who have sensitive skin. We always recommend patch-testing new products if you have specific skin concerns.
Our 375g Scented Soy Candles provide approximately 70–80 hours of burn time when used correctly. To maximise burn time, trim the wick to 5mm before each use and allow the wax to melt evenly across the surface on the first burn
Yes — we offer free standard shipping on all physical product orders over $65.00 within Australia. Orders under this threshold attract a flat-rate shipping fee, which is calculated at checkout.
Absolutely. We have a dedicated wholesale programme for retailers. Please use the Wholesale Login or contact our team via the Contact Us page to discuss pricing, minimum order quantities, and terms.
We accept returns on unused, unopened products within 30 days of purchase. If your order arrives damaged or incorrect, please contact us within 7 days and we'll arrange a replacement or full refund at no cost to you.






























