Shipping and Returns | Tilley Soaps

Shipping Terms

Free Shipping:
We offer FREE standard Australia Post shipping Australia-wide on all personal orders over AUD $65.

For orders under $65, a flat rate of $11.95 applies for standard Australia Post delivery.

Order Processing:
Once your order is received, you’ll receive an automated confirmation email. After processing and payment clearance, you’ll receive a dispatch notification confirming your order is being packed and on its way.

We aim to dispatch all orders within 48–72 hours (excluding weekends and public holidays). While we strive to meet this timeframe, occasional delays may occur. If this happens, we’ll do our best to notify you. Orders are dispatched on business days only.

Delivery Timeframes:
Please allow up to 7 business days for delivery once dispatched.
If your order hasn’t arrived within this timeframe, please contact our Customer Care team on 03 8727 6700 or customerorders@tilleysoaps.com.au.

Express Shipping:
If you need your order urgently, you can select Express Post at checkout for a flat rate of $17.95.

Delivery Details:
Australia Post may choose to leave your parcel unattended at the delivery address at their discretion. We recommend nominating an address where you or a trusted person can receive the parcel safely.
If delivering to a workplace, please include the company name, building name, department, and floor/level along with the street address.

Delivery Delays:
Due to high freight volumes, Australia Post transit delays may occur. Unfortunately, these are outside of Tilley’s control. However, tracking details will be provided so you can monitor your parcel’s progress.

For Australia Post service updates, visit:
👉 Latest alerts and service updates – Australia Post

International Shipping

Please note that Tilley products are not available for international shipping at this time.

Returns

If you believe a product purchased from www.tilleysoaps.com.au is faulty, please contact us immediately on 03 8727 6700 or via customerorders@tilleysoaps.com.au.

Our team will review your claim and work with you to arrange a replacement or refund once the assessment is complete. You will be contacted within three business days of us receiving your call or email to confirm the next steps.

Please retain your receipt as proof of purchase and do not dispose of any damaged or faulty items until our team advises you to do so. We may require the product to be returned for inspection and quality assessment.

Please note:

• A change of mind regarding fragrance, colour, or style is not considered a fault
• We cannot accept returns or provide refunds/exchanges on opened or used products, unless they are faulty.
• If you receive a damaged item or your order is missing products, please contact us within 5 business days of receiving your goods.

Payment

All online orders require immediate payment via Credit Card, PayPal, or Afterpay (if eligible).
All orders placed online are processed on a proforma basis.